The Situation
Eden came to Symphonix with an immediate challenge—they wanted to create premium onboarding kits for their new team members but had been facing setbacks.
In Eden's search for a marketing agency with attentive customer service, quick response, a level of consistency and a streamlined process, they found Symphonix. After our initial meeting to identify their needs, Symphonix stepped in and delivered beyond expectations.
Eden faced several obstacles in their onboarding kit project, including:
- Unresponsive Vendor – Their previous vendor had poor communication and was not meeting service expectations.
- Tight Deadlines – An immediate need for onboarding kits required a quick turnaround without sacrificing quality.
- Creative Cohesion – Eden needed all items to reflect their brand identity accurately, with consistent colors and thoughtful presentation.
- Distribution & Storage – They required a solution for delivering kits to 30+ unique addresses and ongoing inventory management for new hires.
The Symphonix Solution
Understanding Eden’s requirements and pain points, Symphonix provided a comprehensive, tailored approach to meet their needs. Here's what was done to ensure success:
- Efficiency in Brand Management
- We carefully reviewed Eden’s brand guide to ensure all materials aligned perfectly with their branding standards.
- Collaborated with Eden's creative department to finalize PMS colors, ensuring consistent and accurate color representation during production.
- We even helped them with some quick-turn creative for their thank you cards.
- Streamlined Proofing Process
- Virtual proofing of every item in the kit ensured quality control at every stage.
- To go above and beyond, we created a sample kit and shared detailed photos and videos with Eden.
- Confirmed Eden’s signature green was printed perfectly.
- Verified that the packaging met their expectations.
- Showcased the overall look and feel of the kit to gain client approval before production.
- Comprehensive Distribution Services
- Successfully coordinated the initial drop shipment to over 50+ addresses for Eden’s onboarding kits, ensuring each package arrived promptly and in perfect condition.
- Inventory Storage for Scalability
- Symphonix offered to store inventory of onboarding kits, allowing Eden to streamline future orders.
- Set up a system for monthly shipments for new hires, reducing manual effort on Eden’s end and optimizing scalability.
Results
Our meticulous attention to detail and client-focused approach solidified a lasting relationship with Eden. Specific outcomes include:
- Seamless Production: Eden received a high-quality onboarding kit with colors, packaging, and presentation that perfectly aligned with their brand.
- Fast Turnaround: Despite the tight timelines, the onboarding kits were delivered on schedule, meeting Eden’s immediate needs.
- Satisfied Client: Eden expressed confidence in partnering with Symphonix, citing exceptional customer service and precise execution as key reasons for awarding us the project.
The first round went so seamlessly, that we have already done more shipments since. Eden is now an official client, and we are actively building an online company store to simplify future orders.
About Eden
Eden connects you with a trusted network of pharmacies and medical providers dedicated to supporting your overall metabolic wellness. They assist you in enrolling in tailored health plans, and empower you to take proactive steps toward effective weight management and improved overall health. Click here to learn more about Eden: www.tryeden.com/about.
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