Reviews & Testimonials
We believe in the power of client feedback.
Every year we publish a client survey.
We ask our clients to participate in a comprehensive questionnaire that provides valuable insights into how well we are serving their needs. We are always humbled when our partners praise our work above and beyond just answering questions.
The testimonials below are unsolicited quotes from customers.
Over view of statistics from 2024 Client Survey.
We ask respondents to rate us on various aspects of our performance in all the ways we work together.
Here are the percentages of clients who answered Satisfied or Very Satisfied:
98
%
Overall
96
%
Likely to Recommend
100
%
Account Management
96
%
Company Store
100
%
Print Projects
96
%
Apparel Projects
"Great service! The very best service from Ellen Davis. She's the bomb dot com."
"Working with Ross and his team is always a pleasure. The presentations provided have been thoroughly curated with no detail left unnoticed. The research and attention to detail is unmatched with other companies we vetted in the early days."
"Overall Catherine has been a great partner in supporting our print needs. The Y seems to stick to what we know, but I would encourage her to share new trends or tactics we can use to promote the organization or program offerings. She does a good job keeping us updated on orders, including the current status, any issues that may pop up, tracking details and delivery dates. Strong communicator."
"I am impressed with the company store. Ray is an outstanding account executive. He cares about Novant Health as if he was on the team himself. He wants our brand to shine. I am very pleased with Symphonix. Again, Ray does an incredible job and the team with being responsive and helpful.
Thomas is always willing to field the requests from marketing team members needing billing information for clients. It's a big help that I don't have to take that on and that you all are willing to work with them directly on those requests."
"Ainsley is always so helpful and responsive. I appreciate all the work she puts into our account and her attention to all our requests."
"We are very pleased with the work Ross has done for us. He always makes fast changes when we need them and goes above and beyond for all the projects we throw his way!"
"I LOVE CAROL. She is one of my favorite vendors. She is always quick to respond and understands the importance of timing/quick solutions. She is very strategic with what she offers."
"Carol has been super responsive and on top of all our projects and we have been very happy with execution. Carol has been amazing to work with these past few months. Super responsive even after business hours (which I don't expect) and just really helpful trying to problem solve and ensure we are succesful with our projects."
"We have had the pleasure of collaborating with this company. From the moment we started working with Ainsley, she has consistently demonstrated professionalism, expertise, and commitment to excellence. Very responsive to any need, always goes above and beyond. We highly recommend this company to any of our colleagues that are looking for top notch service. Thank you so much for the commitment! We look forward to continuing working with Ainsley in the future."
"I always get a quick response. Everyone that I have been in contact with has been very helpful and super friendly! :)"
"Everything works smoothly and quickly from a print perspective. I never have to wait for anything, and if I make an urgent request, it is managed well with no issues. We have a large variety of items in the store, and if there is a request for something new that isn't currently available, the team works to find items and provide solutions. We have a large variety of items in the store, and if someone wants a different type of item, the Symphonix team is willing to offer new solutions in a variety of price points. The summary billing is definitely a bonus for us given how many people we order for across the system. Ray and Thomas are truly outstanding in every way - response time, service, creativity, problem solving and just plain fun to work with! I couldn't be nearly as successful in my job without them."
"Tara is very responsive to all our needs and one off asks, and is always available to chat through options to make our store better for our franchisees!"
"Keslie, Laura and Team provide excellent customer service. Keslie and Laura are very proactive and customer focused. They have a solid understanding of our brand, our needs and our budgets. To their credit, they offer solutions sooner than I realize I need them or before I'm in a position to act on them. Communication is great through email and bi-weekly calls."
"My team members and community are always pleased with the swag we bring out to events! Ellen is amazing! Very responsive and will help bring my vision to life. Really enjoy working with her and recommended her to many team members."
"Can't say enough great things about Ray, Catherine and the whole team! An amazing team that cares about relationships. Awesome! Created a new custom design platform-awesome partnership! No matter what obstacles are in place, we know Symphonix has our back and will do whatever it takes to get a project done or fix an issue."
"Carol Tamayo has always been my go-to when I need something printed on the fly. I worked with her for trade shows in a previous role and she always comes through sourcing swag and banners."